Return conditions:

1. Shipping and handling fees are non-refundable

2. Report return to info@balticambersale.com with order number and return details

3. Products damaged on receipt must be reported to info@balticambersale.com with visual proof and order details

* The Buyer can return the goods in 14 (fourteen) business days since the delivery of the goods to the Buyer upon giving a notice to the Seller using the means of communication, indicated in the ‘Contacts’ section and indicating the title of the goods, the order number and the reason for the return.

* The return of the goods is subject to the following conditions:

– the goods returned must be in the original packaging and the packaging must be undamaged;

– the goods must be undamaged by the Buyer;

– the goods must be unused and in a marketable condition (with all labels, protective film, etc.) (this clause does not apply in case of returning defective goods);

– the goods returned must be in the same arrangement as received by the Buyer;

– the goods returned must be accompanied with the purchase document.

– The Seller has a right to refuse to accept the returned goods if the Buyer fails to comply with the established procedure of returning the goods.

* The Buyer must dispatch the returned goods by registered mail or via a courier service. The Buyer must cover the return costs. Should we notice any deficiency in the goods returned or signs that the goods were worn, we remain a full right to refuse to accept the goods or return the money to the Buyer.

* Upon receiving the goods returned and making sure that it has not been damaged, the money will be returned to the Buyer’s banking account indicated (except for the delivery costs).

*Please note that buyer is responsible for all return charges, damages & losses while in transit. After replacement or refund process is approved, merchandise should be carefully packed to prevent any losses or damage in transit. We advice you to register, insure parcel and ship via traceable delivery company.

*You will have to fill customs declaration form when registering package for shipping and mark parcel as gift and state value not higher than 5 euros/ 6 USD. In case you forget to do this, your parcel might be refused by customs officers might not be delivered back to us.